This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.


General Data Protection Regulations

GPDR is a new EU law that comes into force on May 25th 2018. Please select No.1 in our further information section for our policies and information leaflets for patients

Remember our nurses are trained to deal with minor illnesses and can prescribe medication to deal with this.  They are highly trained Urgent Care Nurses who are experienced in their field.  If your condition is more than the nurse can manage she will pass you on to a GP that same day if necessary.  The receptionists are trained to signpost patients to the best clinician to deal with your complaint.

RED EYE.  Should you be experiencing difficulties with extreme sore red eyes, floaters etc we now have a joint facility with local ophthalmologists who will take referrals from our surgery to ease eye casualty waiting times for any of these issues.  Please book an appointment with a nurse who will assess and refer where appropriate should you be experiencing any of these difficulties.


Mental Health Services

Leicestershire Partnership NHS Trust (LPT) and Richmond Fellowship are pleased to announce new services for people in Leicester, Leicestershire and Rutland who are experiencing a mental health crisis. New services are as follows:

A telephone helpline offers support with urgent mental health needs. It is free from most mobile networks and is open between 2pm and 1.30am, seven days a week

A face-to-face service has also been set up. These are delivered in three locations. No appointments are necessary for the Leicester City sessions, which are:

•Thursday and Friday: 10am – 5pm at Apex House, Charles Street

•Saturday, Sunday & Monday: 10am – 10pm at The Centre Project, Granby Street.

An appointment-based service operates in Ratby from 8am – 8pm, seven days a week.


Both services are paid for by Leicestershire Partnership NHS Trust and provided by Richmond Fellowship, a national, recovery-focused mental health charity. These new services are part of LPT’s commitment to providing more support in the community instead of hospital. The telephone helpline and face-to-face sessions will help provide care to those people whose needs would otherwise intensify, and possibly end in a hospital admission.

If you know of anyone who is struggling with their mental health and would benefit from talking to someone confidentially, please share with them the details of these new services.

These services are part of a wider programme to improve crisis services, which includes the commissioning of Box Tree Farm in Ratby, which will open at the end of February. This will provide short-term support for people who are experiencing a mental health crisis and is an alternative to hospital admission.

FINAL Leicestershire crisis helpline leaflet 0115[1].pdf

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website