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General Data Protection Regulations

GPDR is a new EU law that comes into force on May 25th 2018. Please select No.1 in our further information section for our policies and information leaflets for patients.

Request form for access to your medical records. Request access to medical records

Extended Access Appointments:- We are increasing the number of appointments available for you to see a GP in the early mornings, evenings or at weekends across West Leicestershire.  Depending on your individual circumstances and symptoms, we may offer you an 'extended access' appointment.  Please note however, that these appointments will not be in your usual GP practice and may not be with one of your usual GPs or nurses.  Also if you are in agreement according to your symptoms it may be suitable to see an Advanced Nurse Practitioner, instead of a GP. The clinicians you see will be able to access relevant sections of your medical notes and will communicate what has happened during your appointment back to your usual GP practice.  These appointments will be available at the following locations:-

  • Loughborough Urgent Care Centre at Loughborough Community Hospital
  • Coalville Community Hospital
  • Hinckley and Bosworth Community Hospital.

Mental Health Services

Leicestershire Partnership NHS Trust (LPT) and Richmond Fellowship are pleased to announce new services for people in Leicester, Leicestershire and Rutland who are experiencing a mental health crisis. New services are as follows:

A telephone helpline offers support with urgent mental health needs. It is free from most mobile networks and is open between 2pm and 1.30am, seven days a week

A face-to-face service has also been set up. These are delivered in three locations. No appointments are necessary for the Leicester City sessions, which are:

•Thursday and Friday: 10am – 5pm at Apex House, Charles Street

•Saturday, Sunday & Monday: 10am – 10pm at The Centre Project, Granby Street.

An appointment-based service operates in Ratby from 8am – 8pm, seven days a week.


Both services are paid for by Leicestershire Partnership NHS Trust and provided by Richmond Fellowship, a national, recovery-focused mental health charity. These new services are part of LPT’s commitment to providing more support in the community instead of hospital. The telephone helpline and face-to-face sessions will help provide care to those people whose needs would otherwise intensify, and possibly end in a hospital admission.

If you know of anyone who is struggling with their mental health and would benefit from talking to someone confidentially, please share with them the details of these new services.

These services are part of a wider programme to improve crisis services, which includes the commissioning of Box Tree Farm in Ratby, which will open at the end of February. This will provide short-term support for people who are experiencing a mental health crisis and is an alternative to hospital admission.

FINAL Leicestershire crisis helpline leaflet 0115[1].pdf

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