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Noticeboard

Remember our nurses are trained to deal with minor illnesses and can prescribe medication to deal with this.  They are highly trained Urgent Care Nurses who are experienced in their field.  If your condition is more than the nurse can manage she will pass you on to a GP that same day if necessary.  The receptionists are trained to signpost patients to the best clinician to deal with your complaint.



RED EYE.  Should you be experiencing difficulties with extreme sore red eyes, floaters etc we now have a joint facility with local ophthalmologists who will take referrals from our surgery to ease eye casualty waiting times for any of these issues.  Please book an appointment with a nurse who will assess and refer where appropriate should you be experiencing any of these difficulties.


 We are currently experiencing high levels of staff sickness.  We are trying to cover the gaps as best we can however please bare with us if we have to re-arrange any of your appointments.  Thank you.


 



Suggestions, Complaints and Compliments

 

The Barrow Health Centre  welcomes any suggestions, compliments and complaints where we feel improvements can be made in providing the best care possible for our patients. If you wish to pay compliments, suggestions just write to Alison Lee,  Practice Manager. If you wish to make a complaint please speak with the Practice Manager or put it in writing for her attention. We will respond within 3 days to acknowledge receipt of your complaint, and then after investigation we will send you our response within 20 working days.  We discuss all complaints as a practice so we can action changes to our procedures or systems so your complaint doesn't happen again.  Please note the complaint must be made within 6 months. Dr N Simpson is the complaints lead for the practice, but all correspondence goes to The Practice Manager.

Complaints policy for patients

 

 

 

 

 



 
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