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General Data Protection Regulations

GPDR is a new EU law that comes into force on May 25th 2018. Please select No.1 in our further information section for our policies and information leaflets for patients.

Request form for access to your medical records. Request access to medical records

Extended Access Appointments:- We are increasing the number of appointments available for you to see a GP in the early mornings, evenings or at weekends across West Leicestershire.  Depending on your individual circumstances and symptoms, we may offer you an 'extended access' appointment.  Please note however, that these appointments will not be in your usual GP practice and may not be with one of your usual GPs or nurses.  Also if you are in agreement according to your symptoms it may be suitable to see an Advanced Nurse Practitioner, instead of a GP. The clinicians you see will be able to access relevant sections of your medical notes and will communicate what has happened during your appointment back to your usual GP practice.  These appointments will be available at the following locations:-

  • Loughborough Urgent Care Centre at Loughborough Community Hospital
  • Coalville Community Hospital
  • Hinckley and Bosworth Community Hospital.

Suggestions, Complaints and Compliments


The Barrow Health Centre  welcomes any suggestions, compliments and complaints where we feel improvements can be made in providing the best care possible for our patients. If you wish to pay compliments, suggestions just write to Alison Lee,  Practice Manager. If you wish to make a complaint please speak with the Practice Manager or put it in writing for her attention. We will respond within 3 days to acknowledge receipt of your complaint, and then after investigation we will send you our response within 20 working days.  We discuss all complaints as a practice so we can action changes to our procedures or systems so your complaint doesn't happen again.  Please note the complaint must be made within 6 months. Dr N Simpson is the complaints lead for the practice, but all correspondence goes to The Practice Manager.

Complaints policy for patients






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