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THE SURGERY WILL BE CLOSED FOR CHRISTMAS ON MONDAY 25TH AND TUESDAY 26TH DECEMBER. OPEN AS USUAL ON WEDNESDAY 27TH.  WE WILL BE CLOSED AGAIN ON MONDAY 1ST JANUARY 2018, OPEN AS USUAL ON TUESDAY 2ND JANUARY 2018.  IF YOU NEED A DOCTOR WHILE WE ARE CLOSED PLEASE CALL 111.  MERRY CHRISTMAS AND HAPPY NEW YEAR FROM ALL THE STAFF AT BARROW HEALTH CENTRE.


Remember our nurses are trained to deal with minor illnesses and can prescribe medication to deal with this.  They are highly trained Urgent Care Nurses who are experienced in their field.  If your condition is more than the nurse can manage she will pass you on to a GP that same day if necessary.  The receptionists are trained to signpost patients to the best clinician to deal with your complaint.



RED EYE.  Should you be experiencing difficulties with extreme sore red eyes, floaters etc we now have a joint facility with local ophthalmologists who will take referrals from our surgery to ease eye casualty waiting times for any of these issues.  Please book an appointment with a nurse who will assess and refer where appropriate should you be experiencing any of these difficulties.


 We are currently experiencing high levels of staff sickness.  We are trying to cover the gaps as best we can however please bare with us if we have to re-arrange any of your appointments.  Thank you.


 



Comments & Suggestions

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager and she will deal with your concerns appropriately. Further written information is available on the complaints procedure from reception.

The Health Service Ombudsman

The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:

  1. Getting it right
  2. Being customer focused
  3. Being open and accountable
  4. Acting fairly and proportionately
  5. Putting things right
  6. Seeking continuous improvements

If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Email: phso.enquiries@ombudsman.org.uk
Write: Millbank Tower, Millbank, London SW1P 4QP.

 
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