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Noticeboard

THE SURGERY WILL BE CLOSED FOR CHRISTMAS ON MONDAY 25TH AND TUESDAY 26TH DECEMBER. OPEN AS USUAL ON WEDNESDAY 27TH.  WE WILL BE CLOSED AGAIN ON MONDAY 1ST JANUARY 2018, OPEN AS USUAL ON TUESDAY 2ND JANUARY 2018.  IF YOU NEED A DOCTOR WHILE WE ARE CLOSED PLEASE CALL 111.  MERRY CHRISTMAS AND HAPPY NEW YEAR FROM ALL THE STAFF AT BARROW HEALTH CENTRE.


Remember our nurses are trained to deal with minor illnesses and can prescribe medication to deal with this.  They are highly trained Urgent Care Nurses who are experienced in their field.  If your condition is more than the nurse can manage she will pass you on to a GP that same day if necessary.  The receptionists are trained to signpost patients to the best clinician to deal with your complaint.



RED EYE.  Should you be experiencing difficulties with extreme sore red eyes, floaters etc we now have a joint facility with local ophthalmologists who will take referrals from our surgery to ease eye casualty waiting times for any of these issues.  Please book an appointment with a nurse who will assess and refer where appropriate should you be experiencing any of these difficulties.


 We are currently experiencing high levels of staff sickness.  We are trying to cover the gaps as best we can however please bare with us if we have to re-arrange any of your appointments.  Thank you.


 



PALS (Patient Advice and Liaison Service)

PALS The NHS employs over a million staff in thousands of locations. It is a large and complex organisation providing a broad range of services. It is not surprising that sometimes you or a loved one may feel bewildered or concerned when using the NHS. And this can be at times when you are feeling at your most vulnerable and anxious.

So, what should you do if you want on the spot help when using the health service? The NHS expects all members of staff to listen and respond to you to the best of their ability. But sometimes, you may wish to talk to someone employed especially to help you. The Patient Advice and Liaison Service, known as PALS, has been introduced to ensure that the NHS listens to patients, their relatives, carers and friends, and answers their questions and resolves their concerns as quickly as possible.

PALS also helps the NHS to improve services by listening to what matters to patients and their loved ones and making changes, when appropriate.


What does PALS do?

In particular, PALS will:

  • Provide you with information about the NHS and help you with any other health-related enquiry
  • Help resolve concerns or problems when you are using the NHS
  • Provide information about the NHS complaints procedure and how to get independent help if you decide you may want to make a complaint
  • Provide you with information and help introduce you to agencies and support groups outside the NHS
  • Inform you about how you can get more involved in your own healthcare and the NHS locally
  • Improve the NHS by listening to your concerns, suggestions and experiences and ensuring that people who design and manage services are aware of the issues you raise
  • Provide an early warning system for NHS Trusts and monitoring bodies by identifying problems or gaps in services and reporting them.

Find out more

If you would like more information about PALS, the functions it is intended to provide and the standards it should strive to achieve , follow this link.

 
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