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General Data Protection Regulations

GPDR is a new EU law that comes into force on May 25th 2018. Please select No.1 in our further information section for our policies and information leaflets for patients

Extended Access Appointments:- We are increasing the number of appointments available for you to see a GP in the early mornings, evenings or at weekends across West Leicestershire.  Depending on your individual circumstances and symptoms, we may offer you an 'extended access' appointment.  Please note however, that these appointments will not be in your usual GP practice and may not be with one of your usual GPs or nurses.  Also if you are in agreement according to your symptoms it may be suitable to see an Advanced Nurse Practitioner, instead of a GP. The clinicians you see will be able to access relevant sections of your medical notes and will communicate what has happened during your appointment back to your usual GP practice.  These appointments will be available at the following locations:-

  • Loughborough Urgent Care Centre at Loughborough Community Hospital
  • Coalville Community Hospital
  • Hinckley and Bosworth Community Hospital.

PALS (Patient Advice and Liaison Service)

PALS The NHS employs over a million staff in thousands of locations. It is a large and complex organisation providing a broad range of services. It is not surprising that sometimes you or a loved one may feel bewildered or concerned when using the NHS. And this can be at times when you are feeling at your most vulnerable and anxious.

So, what should you do if you want on the spot help when using the health service? The NHS expects all members of staff to listen and respond to you to the best of their ability. But sometimes, you may wish to talk to someone employed especially to help you. The Patient Advice and Liaison Service, known as PALS, has been introduced to ensure that the NHS listens to patients, their relatives, carers and friends, and answers their questions and resolves their concerns as quickly as possible.

PALS also helps the NHS to improve services by listening to what matters to patients and their loved ones and making changes, when appropriate.


What does PALS do?

In particular, PALS will:

  • Provide you with information about the NHS and help you with any other health-related enquiry
  • Help resolve concerns or problems when you are using the NHS
  • Provide information about the NHS complaints procedure and how to get independent help if you decide you may want to make a complaint
  • Provide you with information and help introduce you to agencies and support groups outside the NHS
  • Inform you about how you can get more involved in your own healthcare and the NHS locally
  • Improve the NHS by listening to your concerns, suggestions and experiences and ensuring that people who design and manage services are aware of the issues you raise
  • Provide an early warning system for NHS Trusts and monitoring bodies by identifying problems or gaps in services and reporting them.

Find out more

If you would like more information about PALS, the functions it is intended to provide and the standards it should strive to achieve , follow this link.

 
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