News

25th August 2020

We have been working hard at the surgery to create a one way system that adheres to social distancing and enables us to open our main doors.

We appreciate that this will make attending appointments easier for our patients.

To be able to facilitate our main door re-opening there are some strict steps that must be followed, to keep our patients and staff safe at all times.

  1. To make an appointment you MUST telephone the surgery on 01509 274430 and be added to the telephone triage list.
  2. If the clinician that calls you wishes to see you face to face then an appointment will be booked for you and you will need to attend AT YOUR APPOINTMENT TIME.
  3. You MUST NOT attend early for appointments as we will not be able accommodate you in the waiting room and you WILL be asked to wait outside.
  4. Please hand sanitise as you enter the surgery and wear a face mask.
  5. We can ONLY allow 6 people in the waiting room at any one time to enable social distancing.
  6. When you arrive please use the self-check in by the main doors so that we are aware that you are here.
  7. Once checked in if there are already 6 people waiting in reception then please wait outside of the main doors until somebody has left the waiting area.
  8. Please DO NOT WORRY that you will be missed, as long as you have checked in, your clinician will come to reception to collect you and call your name by the main doors, so it is important that you listen out for your appointment.
  9. Sometimes it is out of our control if we have an emergency which makes us run over time, if this happens please support us if we ask you to wait in your car or inform you that an alternative clinician may need to see you. We will do our very best to keep you informed and seen as soon as possible.
  10. Once you have seen your clinician they will escort you to the nearest exit point to leave the surgery, following our newly structured one way system.
  11. As you exit the building there will be a hand sanitiser next to the door, please hand sanitise on the way out of the surgery.

Prescriptions & Collections (including registration forms/letters)

  1. We strongly encourage patient’s to sign up to use our online ordering system for prescriptions, please phone reception on 01509 274430 to enquire about this service.
  2. If you need to drop a prescription at the surgery PLEASE DO NOT ENTER THE PRACTICE BUT POST THE PRESCRIPTION THROUGH THE POST BOX WHICH IS LOCATED TO THE RIGHT OF THE MAIN DOORS AS YOU ENTER FROM THE CARPARK (THE POSTBOX IS CLEARLY MARKED FOR YOUR ATTENTION).
  3. We strongly urge that you nominate a pharmacy so that your prescription can be automatically sent to the chemist for your collection, if you collect from the practice you must wait in the queue to be assisted, following our strict guidelines on entering the practice (as above).
  4. Please queue to speak to reception if you need to collect a letter/document or new patient registration form etc
  5. If you are a returning a completed registration form, please post the completed paperwork through the letterbox, our team will contact you if there are any issues that may need further discussion.
  6. Please use the hand sanitiser provided on the way in and out of the practice, you will need to exit via our one way system.

Queries

  1. If you have a query PLEASE DO NOT attend the practice. Please call reception on 01509 274430 and they will assist you.
  2. Alternatively you can visit our website and use the online contact tool on the front page which is called Engage Consult.

Samples

  1. Please only drop a sample in to the practice if you have been asked to do so by a clinician.
  2. ALL samples must be in by 10:30am as some may need to be sent to the lab for testing.
  3. Please only bring a sample in, in a sample pot obtained from the surgery as any other containers may cause contamination.
  4. Please queue if required and hand your sample in to reception so that they can ensure it is named, dated and your DOB is included along with a reason why the sample requires testing.
  5. Please use the hand sanitiser provided on the way in and out of the practice, you will need to exit via our one way system.

Thank you for your support

Barrow Health Centre

Practice Management