Please email the practice any suggestions that you may have to: barrow.admin@nhs.net Thank you

We make every effort to give the best service possible to everyone who attends or interacts with our practice. However we are aware that things can go wrong resulting in patients feeling that they have a genuine cause for complaint.

To raise a complaint to the practice, please send your complaint in writing to our Practice Manager, Mrs Sophie Radford. You can submit your complaint either by post to:

Mrs Sophie Radford,

C/O Barrow Health Centre,

27 High Street,

Barrow Upon Soar,

LE12 8PY

OR via email to: sophie.radford2@nhs.net

What will happen?

Your complaint will be acknowledged within 3 working days unless it is a verbal complaint, and we aim to have fully investigated within 40 working days of the date that your complaint was received.

If we expect it to take longer, we will explain the reason for the delay and tell you when we expect to finish.

When we look into your complaint , we will investigate the circumstances; make it possible for you to discuss the problem with those concerned; make sure you receive an apology if this is appropriate and we will take steps to ensure that learning is conducted to assist in preventing the same problem again in the future.

 

Complaints are discussed with all practice members to put actions in place and for learning purposes across the whole team.

 

You will receive a final letter setting out the result of the practice investigation in a full and final response.