Patient Participation Group

The Aims of the Patient Participation Group

Our patient participation group (PPG) meet every quarter.

The chair of our group is Mrs Pauline Ranson and Secretary is Natalie Thompson.  We are always looking for new members especially from the younger generation.  If you are interested in joining our PPG please leave your name and contact deals with reception or complete the online form below.

A Patient Participation Group (PPG) is a volunteer group of patients, carers, and staff who work in partnership with a GP practice to act as a communication bridge, advise the practice from a patient perspective, and contribute to the continuous improvement of services. Having a PPG has been an NHS contractual requirement for all GP practices since April 2015.
 
The primary roles of a PPG are:
  • Advising the practice and providing insight: Acting as a "critical friend" to the practice, the PPG provides input on the quality and responsiveness of services from a patient's viewpoint.
  • Improving communication: Fostering better communication between the practice and the wider patient population, often by assisting with newsletters, websites, and information displays.
  • Gathering patient feedback: Conducting research and surveys (such as the national GP Patient Survey and Friends and Family Test feedback) to gather the views of the entire patient population and reviewing this information with the practice.
  • Contributing to service development: Discussing suggestions for improvements, contributing to action plans, and helping to monitor changes. The group ensures that patient priorities and needs are considered in practice decisions.
  • Encouraging health awareness: Supporting health promotion events and encouraging patients to take greater responsibility for their own health and well-being.
  • Providing practical support: Offering practical help and support to implement agreed-upon changes or specific initiatives.
What a PPG is not:
  • A forum for individual complaints or personal medical issues. These must be handled via the practice's formal complaints procedure.
  • Involved in the day-to-day management or running of the surgery. 
The PPG aims to be representative of the diverse practice population, including all ages, genders, ethnicities, and disabilities, to ensure all voices are heard. For more information, patients can contact their GP surgery or the National Association for Patient Participation (NAPP). 

Our PPG have a notice board in the waiting room which is updated regularly with relevant health events and promotions to help patients manage their illnesses.

a group of people looking at each other

Getting Your View

The group would like to contact patients on occasion by email and/or text so that they can obtain the views of the widest group of patients possible. We would like to obtain your email address and mobile phone number to do this. Please complete the Patient Contact Form to provide your consent for this.

Page last reviewed: 06 January 2026
Page created: 13 February 2020